Your flight can be smooth and hassle-free if the right baggage protocol is followed with the following tips:
Your checked baggage allowance is mentioned on your ticket. Baggage allowance differs as per fare classes from 15 kg to 20 kg. You may pay for additional baggage during check-in at the airport.
Extra Baggage Fees
|Pokhara||Rs. 70 per kg|
|Bharatpur||Rs. 50 per kg|
|Simara||Rs. 50 per kg|
|Tumlingtar||Rs. 85 per kg|
|Bhairahawa||Rs. 90 per kg|
|Janakpur||Rs. 70 per kg|
|Biratnagar||Rs. 100 per kg|
|Nepalgunj||Rs. 145 per kg|
|Surkhet||Rs. 155 per kg|
The total size of each individual piece of baggage (length + width + height) must not exceed 158 cm. Carriage of baggage exceeding this limit is subject to prior confirmation and oversized baggage fees according to published rates.
This rule does not apply to infants under two years old without a seat.
Bikes, diving equipment, skis, poles, ski boots, and golf bags are exempt from oversized baggage fees and can be included as part of your baggage allowance. Any items weighing more than 32kg or longer than 300cm will not be accepted. Please check information on Guna Air Cargo to accommodate large baggage.
|Pokhara||Rs. 55 per kg|
|Bharatpur||Rs. 45 per kg|
|Simara||Rs. 40 per kg|
|Tumlingtar||Rs. 65 per kg|
|Bhairahawa||Rs. 65 per kg|
|Janakpur||Rs. 45 per kg|
|Biratnagar||Rs. 75 per kg|
|Nepalgunj||Rs. 110 per kg|
|Surkhet||Rs. 115 per kg|
If you are Guna Rewards member you are entitled to additional free baggage allowances depending on your tier level.
TIER LEVEL OF GUNA REWARDS
ADDITIONAL BAGGAGE ALLOWANCE
|Diamond||Additional 15 kg|
|Gold||Additional 10 kg|
|Silver||Additional 5 kg|
If you did not find your baggage on the baggage carousel in the arrivals area, you should immediately contact the baggage tracing department – Lost and Found, before leaving the airport. Lost and Found staff will help you to complete a Lost Baggage Form.
Please call the telephone number listed in the Property Irregularity Report (PIR) if you have any questions regarding the tracing of your delayed baggage and any updates.
Tracing of delayed baggage is done within 7 days from the date of the application submission from a passenger. If after 7 days the baggage is not found, the passenger may submit a written claim to the carrier. You can send a claim for a reimbursement of expenses related to baggage loss to the following e-mail address: [email protected]
The following scanned documents should be attached to the claim:
If upon receipt of your baggage at the airport you find that baggage is damaged, please immediately contact the Lost and Found department. You may also call the Duty Officer at +977 9802033472.
Please complete the Property Irregularity Form (PIF) and our ground staff will record the damage of your baggage and help you with baggage damages claim submission.
Liability for loss or damage of the baggage is limited.
Guna Airlines’ liability for checked baggage: If the content of your baggage is defined as “a valuable baggage” it is recommended that you insure the baggage. Guna Airlines, like most airlines, assumes no liability for damage to checked baggage such as broken wheels, lost pull straps, damage to baggage handles and minor damages such as scratches, scuffs, stains, dents, cuts and dirt resulting from normal wear and tear.
Passengers are not permitted to carry certain items with them, as hand baggage or check-in baggage while travelling with Guna Airlines. The list given below is not exhaustive and prevailing rules will apply.