Baggage Information

Your flight can be smooth and hassle-free if the right baggage protocol is followed with the following tips:

1. Make note of the check-in allowance. Items over your allowance will be charged as excess baggage.
2. Make note of the cabin baggage allowance and dimensions.
3. Note the items restricted in cabin baggage.
4. Label your bags with your name and address.
5. Make sure medication, important documents, valuable items and cash are in cabin baggage.
6. Declare any arms or explosive substances you are carrying.
7. Battery cells in any electrical / electronic items are now permissible but loose battery cells / dry cells are not.
8. Baggage Allowance

Your checked baggage allowance is mentioned on your ticket. Baggage allowance differs as per fare classes from 15 kg to 20 kg. You may pay for additional baggage during check-in at the airport.

How much does extra baggage cost?

The total size of each individual piece of baggage (length + width + height) must not exceed 158 cm. Carriage of baggage exceeding this limit is subject to prior confirmation and oversized baggage fees according to published rates.

This rule does not apply to infants under two years old without a seat.

Bikes, diving equipment, skis, poles, ski boots, and golf bags are exempt from oversized baggage fees and can be included as part of your baggage allowance. Any items weighing more than 32kg or longer than 300cm will not be accepted. Please check information on Guna Air Cargo to accommodate large baggage.

How much does air cargo cost?

If you are Guna Rewards member you are entitled to additional free baggage allowances depending on your tier level.

Delayed baggage

If you did not find your baggage on the baggage carousel in the arrivals area, you should immediately contact the baggage tracing department – Lost and Found, before leaving the airport. Lost and Found staff will help you to complete a Lost Baggage Form.

Please call the telephone number listed in the Property Irregularity Report (PIR) if you have any questions regarding the tracing of your delayed baggage and any updates.

Tracing of delayed baggage is done within 7 days from the date of the application submission from a passenger. If after 7 days the baggage is not found, the passenger may submit a written claim to the carrier. You can send a claim for a reimbursement of expenses related to baggage loss to the following e-mail address: [email protected]

The following scanned documents should be attached to the claim:

• Baggage Tag
• Property Irregularity Form (PIF)
• Passenger Identification

Damaged baggage

If upon receipt of your baggage at the airport you find that baggage is damaged, please immediately contact the Lost and Found department. You may also call the Duty Officer at +977 9802033472.

Please complete the Property Irregularity Form (PIF) and our ground staff will record the damage of your baggage and help you with baggage damages claim submission.

NOTICE OF BAGGAGE LIABILITY LIMITATION

Liability for loss or damage of the baggage is limited.

Guna Airlines’ liability for checked baggage: If the content of your baggage is defined as “a valuable baggage” it is recommended that you insure the baggage. Guna Airlines, like most airlines, assumes no liability for damage to checked baggage such as broken wheels, lost pull straps, damage to baggage handles and minor damages such as scratches, scuffs, stains, dents, cuts and dirt resulting from normal wear and tear.

Banned Items (Dangerous Goods)

Passengers are not permitted to carry certain items with them, as hand baggage or check-in baggage while travelling with Guna Airlines. The list given below is not exhaustive and prevailing rules will apply.

• Personal Items: Lighters, scissors-metal with pointed tips, realistic replica of toy weapons. (deeply refrigerated, flammable, non-flammable and poisonous).
• Sharp Objects: Box Cutters, Ice Axes/Ice Picks, Knives (any length and type except round-bladed, butter, and plastic cutlery), Meat Cleavers, Razor-type blades such as box cutters, utility knives, razor blades not in a cartridge, but excluding safety razors, Sabres, Sword.
• Guns and Firearm: Ammunition, BB guns, Compressed Air Guns, Firearms, Parts of Guns and Firearms, Pellet Guns, Realistic Replicas of Firearms, Starter pistols.
• Tools: Axes and hatchets, Cattle Prods, Crowbars, Hammers, Drills (including cordless portables power drills), Saws (including cordless portable power saws), Screwdrivers (except those in eyeglass repair kits), Tools (including but not limited to wrenches and pliers), Wrenches and Pliers.
• Martial Arts/Self Defence Items: Billy Clubs, Black Jacks, Brass Knuckles, Kubatons, Mace/Pepper Spray, Martial Arts.
• Weapons, Night Sticks, Nunchakus, Martial Arts/Self Defence Items, Stun Guns/Shocking Devices, Throwing Stars
• Explosive Materials: Such as Flare Guns, Gun Lighters and Gun Powder, Explosive material. Blasting caps, Dynamite, Fireworks, Flares (in any form), Hand Grenades, Plastic Explosives and Realistic Replicas of Explosives.
• Compressed gases: Such as (deeply refrigerated, flammable, non-flammable and poisonous) Such as Butane, Oxygen, Liquid nitrogen and Aqualung cylinders. (deeply refrigerated, flammable, non-flammable and poisonous).
• Flammable Items: Such as Aerosol (any except for personal care or toiletries in limited quantities), Fuels (including cooking fuels and any flammable liquid fuel), Gasoline, Gas Torches, Lighter Fluid, Strike anywhere matches, Turpentine and Paint Thinner, Realistic Replicas of Incendiaries.
• Oxidizing materials: Such as bleaching powder, peroxides.
• Poisonous and infectious substances: Such as insecticides, weed-killers and live virus materials.
• Radio-active materials.
• Corrosives: Such as acids, alkalis, mercury, wet cell batteries (except those in wheelchairs), oven or drain cleaners.
• Other dangerous articles: Such as magnetized, offensive or irritating materials.
• Briefcases and attaché cases with installed alarm devices