If you have baggage difficulties or require special assistance at the airport terminal, please inform our Airport Customer Service at +977 9802033472 (Duty Officer). We officer special luggage and airport assistance to the elderly, mothers with children, mothers to be, and the physically challenged. Our staff will be happy to help you and this service is free with compliments of Guna Airlines.
We strive to make the travelling experience as comfortable as possible for all of our passengers. Some passengers have more difficulty than others in moving between the check-in areas and the aircraft, so we have designed a range of services for passengers in need of assistance. If you have reduced mobility please contact the Guna Airlines Customer Services at +977 9802033472 to arrange any kind of special services that you may require.
Our attentive and caring staff will offer assistance before and after the flight as follows:
For passengers who can ascend and descend steps and make their own way to and from the cabin seat but require wheelchair assistance to cover long distances;
For passengers who cannot ascend and descend steps (require carrying), but are able to make their own way to and from the cabin seat (these passengers also require a wheelchair to cover long distances);
For passengers who are completely immobile and require a wheelchair to and from the aircraft (who must be carried up and down steps, and to and from their cabin seat). For such service, please inform us 24 hours before commencement of flight to prepare our ground staff to assist.
We can carry wheelchairs of any type as a checked-in baggage only. Carriage of wheelchairs is free of charge and does not affect the free baggage allowance. We are always delighted to accommodate these requests when the aircraft has space in the hold.
At this time Guna Airlines in unable to accept passengers who can be only be transported on a stretcher. You are encouraged to book our Guna Mediflite air ambulance service for passengers required stretcher transportation. Our team of specialists will assist you in every way to reach your next destination safely as possible. You can know more about our Mediflite here.
All our aircrafts are pressurized and hence our cabins do not pose a threat to expectant mothers and their babies, however restrictions on customers during full-term pregnancy apply. We have categorized it below for easy understanding.
Uncomplicated Single/Multiple Pregnancy: Including and between 29th-36th week require a Fit-to-Fly from the treating gynecologist. Gynecologist/obstetrician’s certificate should confirm week of pregnancy, expected date of delivery and absence of complications.
36th week onwards: Travel on Guna Airlines is restricted
Complicated Pregnancy (Single/Multiple): Including and between 29th-32nd week require clearance from Guna Airlines Safety Department (Safety Department Phone: +977 9802073030). Please contact the Safety Department 48 hours before flight. The passenger is also required to complete the MEDIF form and the Letter of Indemnity – Pregnant Passenger.
In such cases, the passenger needs to be accompanied by at least one adult companion or doctor.
32nd week onwards: Travel on Guna Airlines is restricted
Guna Airlines welcomes passengers with medical conditions for travel on its aircrafts. However, we are also concerned about the effect of air travel on certain patients. While we cannot assert the factors that may affect the passenger during our flights, each case will be considered on its own merit. Certain cases such as below require a clearance from a medical doctor before boarding. Please check with our ticketing office if you or your passenger has any medical condition. Certain guidelines are listed below:
Customers with conditions that are likely to deteriorate during a flight or may aggravate and pose a safety/security risk to self/others require special clearance as per standard aviation regulations.
For medical clearance, customers are required to fill a MEDIF form (MEDIF FORM) as per detailed instructions mentioned therein and submit the same to [email protected]
Medical clearance timeline:
Minimum time for medical clearance application is 24 hours before the date of travel; from the time MEDIF form complete in all aspects is received. In case incompletely filled form is received, then 48 hours will be from the time complete MEDIF form is received. We recommend that you plan your travel with due consideration to minimum time required for medical clearance.
Medical Clearance to fly is generally required in the following cases:
Medical Clearance to fly is not required for the following cases:
Note for Passengers with Medical Condition: